Purple Griffon

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DOWNLOAD YOUR FREE SERVICE LEVEL AGREEMENT (SLA) TEMPLATE

The SLA Template that you are about to download, provides an excellent starting point. It will ensure that the following key documents are all considered when completing your Service Level Agreement:

  • Superior/supporting SLAs
  • Operational Level Agreements (OLAs)
  • Underpinning Contracts (UCs)

This SLA should be owned by Configuration Management and controlled by Change Management, with all changes to be requested via the Change Management process.