Maturity modelling to some seems like a dark art or something so complex that only others do... In reality ‘maturity modelling’ is just about identifying where you are on a particular scale. The scale documents your potential capability, and your maturity score is indicative of what your current capabilities are. The key is how you mature your capabilities over time to reach your goals. We’ve teamed up with one of our favourite ITSM Experts Noel Bruton to create this model and want to share his wisdom with you all.