Purple Griffon


How To Use The Ishikawa Technique


Are you struggling to establish effective Problem Management within your organisation? Or do you already have a Problem Management process in place but have limited practical skills? Well we're here to help! We are going to show you how to use Ishikawa diagrams (an easy to use ‘visible’ Problem Management Root Cause Analysis technique).





Based on AXELOS ITIL® material. Reproduced under licence from AXELOS.