DOWNLOAD YOUR AVAILABILITY MANAGEMENT PLAN TEMPLATE
The Availability Management process is one of 26 ITIL® processes. It’s founded within Service Design and is managed on a day to day basis in Service Operation. In our modern world the availability of IT services is critical to business success. Just for one moment image what happens if those services aren’t available… It isn’t pleasant is it?
The key repository of availability data, challenges, issues and improvements is the ‘Availability Plan’, yet few organisations have one. This is like setting out on a journey without understanding where you currently are, the final destination or even your mode of transport.